Alternatively, you can initiate and manage your support cases using the excellent Apple Support App. You can contact the Support Team using the Support link at top-right or bottom-left of this page. If you continue to experience difficulties, you will need to seek assistance directly from from Apple Support. Genius Bar Reservation and Apple Support Options - Apple You might also visit the Genius Bar at your local Apple Store or Apple Authorised Service Provider (AASP) - where the technicians will be able to test and assess your iPad: If not already installed on your iPad, the App can be downloaded from the App Store: Or if your iPad isn’t working correctly after you restart it, see the iPad Support website. If iPad still doesn’t turn on, or if it gets stuck during start up, see the Apple Support article If your iPhone, iPad, or iPod touch won’t turn on or is frozen. When the Apple logo appears, release both buttons. Press and hold the top button and the Home button at the same time. When the Apple logo appears, release the top button.įorce restart iPad (models with the Home button).Press and quickly release the volume button farthest from the top button.If you continue to experience difficulties, you might be best advised to first seek assistance directly from from Apple Support - and request a remote diagnostic test. Press and quickly release the volume button nearest to the top button. If your iPad won't charge Apple Support Troubleshooting generally requires substitution of the Power Adapter and cable for another known-good item.If your iPad doesn’t have the Home button, do the following: While still connected to external power, try a forced-restart:įorce restart iPad (models with Face ID or with Touch ID in the top button) If your iPad is unresponsive, connect your iPad to its Power Adapter and allow the iPad to charge.
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